{"id":2687,"date":"2024-07-20T23:06:16","date_gmt":"2024-07-20T23:06:16","guid":{"rendered":"https:\/\/gencss.com\/?page_id=2687"},"modified":"2024-07-25T22:22:43","modified_gmt":"2024-07-25T22:22:43","slug":"maintenance-in-it","status":"publish","type":"page","link":"https:\/\/gencss.com\/ar\/maintenance-in-it\/","title":{"rendered":"\u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0641\u064a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2687\" class=\"elementor elementor-2687\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6369dbb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6369dbb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-73c7c3e6\" data-id=\"73c7c3e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3b54a17f elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b54a17f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a045d3f\" data-id=\"a045d3f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-244ad126 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"244ad126\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"104\" height=\"94\" src=\"https:\/\/gencss.com\/wp-content\/uploads\/2024\/07\/Asset-9.svg\" class=\"attachment-full size-full wp-image-2918\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4ece9647\" data-id=\"4ece9647\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7538a561 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7538a561\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Maintenance in IT<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ab9831b side-witbanner bottom-padding elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ab9831b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-11899ea3\" data-id=\"11899ea3\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6534e4a1 elementor-widget elementor-widget-spacer\" data-id=\"6534e4a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b20b310 elementor-widget elementor-widget-heading\" data-id=\"4b20b310\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">maintenance in it<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-759e318b elementor-widget elementor-widget-heading\" data-id=\"759e318b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Full time Maintanance 24\/7\/365<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a4afeed elementor-widget elementor-widget-text-editor\" data-id=\"4a4afeed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"background-image: linear-gradient(90deg, #d3e3fd 50%, rgba(0, 0, 0, 0) 50%); background-position: 0% 0px; background-size: 200% 100%; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; color: #040c28; animation: 0.75s cubic-bezier(0.05, 0.7, 0.1, 1) 0.25s 1 normal forwards running highlight; font-family: 'Google Sans', Arial, sans-serif; font-size: 20px;\">preventing and solving errors to keep the IT environment healthy<\/span><span style=\"color: #202124; font-family: 'Google Sans', Arial, sans-serif; font-size: 20px;\">. The service may include identifying and tracing any necessary modifications to the software.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57e91dcd elementor-widget elementor-widget-button\" data-id=\"57e91dcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/gencss.com\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Our Team<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-13cd5aac sm-margin elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"13cd5aac\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7284649b animated-slow elementor-invisible\" data-id=\"7284649b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;zoomIn&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28aabf75 elementor-widget elementor-widget-image\" data-id=\"28aabf75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/gencss.com\/wp-content\/uploads\/2024\/07\/new_releases.png\" class=\"attachment-large size-large wp-image-2734\" alt=\"\" srcset=\"https:\/\/gencss.com\/wp-content\/uploads\/2024\/07\/new_releases.png 40w, https:\/\/gencss.com\/wp-content\/uploads\/2024\/07\/new_releases-12x12.png 12w\" sizes=\"(max-width: 40px) 100vw, 40px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f962402 elementor-widget elementor-widget-heading\" data-id=\"4f962402\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">1st Level<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3610a0f elementor-widget elementor-widget-text-editor\" data-id=\"3610a0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #373737; font-family: 'Proxima Nova', Arial, SourceSansPro, 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif; font-size: 18.75px;\">L1 is the initial point of contact for customers, typically called a Service Desk. Here, technicians will prioritise customers&#8217; issues and provide basic troubleshooting. The service providers use the available predefined steps and documented solutions to resolve customer issues.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-75b39af4 animated-slow elementor-invisible\" data-id=\"75b39af4\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;zoomIn&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5eb78a21 elementor-widget elementor-widget-image\" data-id=\"5eb78a21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/gencss.com\/wp-content\/uploads\/2024\/07\/verified_user.png\" class=\"attachment-large size-large wp-image-2732\" alt=\"\" srcset=\"https:\/\/gencss.com\/wp-content\/uploads\/2024\/07\/verified_user.png 40w, https:\/\/gencss.com\/wp-content\/uploads\/2024\/07\/verified_user-12x12.png 12w\" sizes=\"(max-width: 40px) 100vw, 40px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e080da4 elementor-widget elementor-widget-heading\" data-id=\"7e080da4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">2nd Level<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ca19f28 elementor-widget elementor-widget-text-editor\" data-id=\"3ca19f28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #373737; font-family: 'Proxima Nova', Arial, SourceSansPro, 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif; font-size: 18.75px;\">The second level (L2) involves more in-depth troubleshooting, such as analysing system log files or inspecting the underlying hardware architecture. These technicians are also responsible for providing recommendations to customers on how to improve their systems.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-fa9a77e animated-slow elementor-invisible\" data-id=\"fa9a77e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;zoomIn&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15c7bff elementor-widget elementor-widget-image\" data-id=\"15c7bff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/gencss.com\/wp-content\/uploads\/2024\/07\/mark_chat_read.png\" class=\"attachment-large size-large wp-image-2733\" alt=\"\" srcset=\"https:\/\/gencss.com\/wp-content\/uploads\/2024\/07\/mark_chat_read.png 40w, https:\/\/gencss.com\/wp-content\/uploads\/2024\/07\/mark_chat_read-12x12.png 12w\" sizes=\"(max-width: 40px) 100vw, 40px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebb5860 elementor-widget elementor-widget-heading\" data-id=\"ebb5860\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">3rd Level<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feb7640 elementor-widget elementor-widget-text-editor\" data-id=\"feb7640\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin-bottom: 24px; color: #373737; font-family: 'Proxima Nova', Arial, SourceSansPro, 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif; font-size: 18.75px; font-style: normal; font-weight: 400;\">L3, the third and highest level of technical IT support, is system administration. This entails managing configuration changes, deploying hardware and software updates, and creating disaster recovery plans in case of a system failure or attack. The technicians are skilled and highly knowledgeable about the underlying platform and its components.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9d0acf3 bottom-padding elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9d0acf3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c87c729\" data-id=\"7c87c729\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1177dfc7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1177dfc7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-22c08168\" data-id=\"22c08168\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5f37c3a4\" data-id=\"5f37c3a4\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f517a66 elementor-widget elementor-widget-heading\" data-id=\"1f517a66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a23bb80 elementor-widget elementor-widget-heading\" data-id=\"7a23bb80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Find your IT solutions here. <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c04697e elementor-widget elementor-widget-text-editor\" data-id=\"3c04697e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Connect with us for an expert consultation. 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