preventing and solving errors to keep the IT environment healthy. The service may include identifying and tracing any necessary modifications to the software.
L1 is the initial point of contact for customers, typically called a Service Desk. Here, technicians will prioritise customers’ issues and provide basic troubleshooting. The service providers use the available predefined steps and documented solutions to resolve customer issues.
The second level (L2) involves more in-depth troubleshooting, such as analysing system log files or inspecting the underlying hardware architecture. These technicians are also responsible for providing recommendations to customers on how to improve their systems.
L3, the third and highest level of technical IT support, is system administration. This entails managing configuration changes, deploying hardware and software updates, and creating disaster recovery plans in case of a system failure or attack. The technicians are skilled and highly knowledgeable about the underlying platform and its components.
Connect with us for an expert consultation. Fill out this form, and we will get back to you for more details.
Don't have an account? Sign Up
